Motorcycle Lifetime Powertrain Warranty

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Lifetime Powertrain Warranty for Motorcycles is an exclusive program at North Cascades Harley-Davidson!

We know the purchase of a Harley-Davidson motorcycle is a big deal. You want to make sure your investment is covered, long after you buy it from us. That's why we include our exclusive Warranty Forever® on most new and select used Harley-Davidson motorcycles, at no additional cost to you, our customer.

This exceptional Lifetime Powertrain Warranty will cover repairs to the powertrain components of your motorcycle (engine, transmission, and drive assembly) for the lifetime that you own it. Two years, five years, ten years...those parts are covered!

Unlimited time. Unlimited miles. No additional cost to you, and no deductible.

Now THAT is true value!

No hooks, no catches, and no gimmicks.

Lifetime Powertain Warranty Benefits

In addition to no cost and no deductible, the program pays for parts and labor costs anywhere in the USA. Just complete your motorcycle's standard, customary maintenance outlined in the Warranty Forever agreement, and you're covered.

Let trained technicians handle it.

Trained technicians who are experts at working on your motorcycle.

  • Servicing with the selling dealer does not require you to get prior authorization.
  • Your selling dealer will help retain your maintenance records for you, making it convenient at the time of a claim.
  • The selling dealer is always available to take your calls and answer any questions you have about Warranty Forever®.

The Warranty Forever® Guarantee:

If you ever have a powertrain failure that exceeds your motorcycle’s value, the Warranty Forever® program will pay you FULL NADA RETAIL VALUE of your motorcycle at the time of failure – and you KEEP your motorcycle!

What other warranty is willing to provide you a guarantee like that?

What's Covered on Your Motorcycle?

Many customers wonder about the type of components covered under the Motorcycle Warranty Forever® program. For complete details on the components covered, check out the details below!

Engine

Engine block and/or replaceable cylinder sleeves, cylinder heads and valve covers (if damaged by an internally-lubricated part), all internally-lubricated parts contained within the engine, including, without limitation, valves, valve springs, valve guides, intake manifolds, pistons, connecting rods, wrist pins, main bearings, rod bearings, crankshaft, cam shaft, lifters, cam bearings, oil pump, rocker arms, push rods, timing chain, timing gears, timing cover, flywheel, flywheel ring gear, engine mounts, and all internally-lubricated parts of the turbo charger/supercharger, including, without limitation, vans, shafts, bearings, bushings, waste gate, and housing (if damaged by an internally-lubricated part).

Transmission

Transmission case (if damaged by an internally-lubricated part) and all internally-lubricated parts within the transmission case, including, without limitation, gears, bearings, intermediate gears, internal shift mechanism, transmission mounts, and internal drive chains.

Primary Drive

Primary drive case (if damaged by an internally-lubricated part) and all internally-lubricated parts (except clutch and hub assemblies) contained within the primary drive case, including, without limitation, all gears, bearings, internal drive gears, internal drive chains, and internal selector mechanism.

Drive Axle

(Shaft driven only) transaxle housing and final drive housing (if damaged by an internally-lubricated part) and all internally-lubricated parts of the differential housing, including, without limitation, axle shafts, constant velocity joints, universal joints, drive shafts, supports, retainers, bearings, locking hubs, hub bearings, and locking rings.

*Towing and roadside assistance expenses are not covered under the Warranty Forever® agreement.

Authorize Service

We highly recommend that you return to your selling dealer for all of your motorcycle’s maintenance. However, in the event that you choose to go outside of your selling dealer, below is the step-by-step process to ensure that you don't void your Warranty Forever® program.

If you decide to go outside of your selling dealer, below is the step-by-step process to ensure that you don't void your Warranty Forever® program:

  • Choose a licensed repair facility to perform your maintenance. We do not provide a list of authorized dealers, so the choice is yours.
  • You are required to call in each time, prior to having the maintenance completed when not using your dealer’s service facility. The PRE-AUTHORIZATION phone number is 1-800-810-8458. You will need to provide the following information during the call:
    • Date of your scheduled maintenance appointment.
    • The name of the licensed repair facility that you are planning to use to have your services performed.
    • The maintenance you are going to have performed.
    • The current mileage on your motorcycle.
    • Any additional questions you may have.

Don't Forget!

Remember, you MUST maintain your motorcycle according to the maintenance schedule outlined in your Warranty Forever® agreement.

If you do not have access to your agreement, you can call your selling dealer or the Warranty Forever® toll free number 1-800-810-8458 with questions or for additional guidance at any time.

WARRANTY FOREVER FAQs

WHAT'S THE CATCH?

There is no catch; this program is provided to you at no charge. The only requirement is that you follow the customary maintenance outlined in your agreement and keep records of all customary maintenance performed. Maintenance records can easily be saved in the NAE/ NWAN Connect app.

WHAT'S THE PROGRAM LIMIT OF LIABILITY?

The limit of liability is the NADA average retail value of the motorcycle at time of claim.

HOW DO I MAKE A CLAIM IF I HAVE A BREAKDOWN?

Contact the dealer where you purchased your motorcycle. They will handle it all from there! If you have any questions that you would like to speak with the Warranty Forever program directly, you may call NAE NWAN at 1-800-810-8458 and speak with a claims specialist.

AM I REQUIRED TO PAY FOR THE COVERED REPAIRS AND THEN WAIT TO BE REIMBURSED?

No, you are not required to pay for covered repairs out of pocket. All repairs are paid via credit card by the program administrator. Please be sure, however, that all repairs are authorized prior to the repair being completed. Unauthorized repairs will not be covered.

WHAT IF I NEED TO BE TOWED OR NEED A RENTAL CAR WHILE MY MOTORCYCLE IS BEING REPAIRED?

Towing and rental car coverage is not provided by your Warranty Forever® agreement. However, if you purchased an extended service contract, your contract will most likely provide that coverage for you.

HOW DO I KNOW WHAT MAINTENANCE IS REQUIRED TO KEEP MY WARRANTY FOREVER AGREEMENT IN FORCE?

It is required that you maintain the motorcycle according to the terms and conditions outlined in your Warranty Forever® agreement. The motorcycle must have all customary maintenance completed at the selling dealer or a pre-authorized service facility.

WHY DO I HAVE TO DO ALL RECOMMENDED SERVICES?

Proper maintenance to any mechanical component is the best preventative measure in reducing future breakdowns. That is the reason we ask that you use these guidelines.

CAN I CHANGE MY OWN OIL?

No. All services must be performed by a professional service facility. This is to ensure proper documentation, as well as the workmanship of the services performed on your motorcycle. See your Warranty Forever® agreement for complete details on customary maintenance requirements.

WHAT IF I AM TRAVELING OUT OF TOWN AND NEED TO HAVE MAINTENANCE SERVICE PERFORMED WHILE TRAVELING?

You may call us at 1-800-810-8458 and PRE-AUTHORIZE any maintenance service to be performed while you are traveling. If you need assistance with this, you may also contact your selling dealer’s service department for details.